Privacy policy

Last updated 9 November 2026

Ride Cornwall is a BusApp.ca product, made by Ratelsoft Inc. (“we”). This policy explains what the app and this website handle, and why. The short version: no accounts, no ads, no tracking, and we never sell data.

Location

With your permission, the app uses your phone's location to show nearby stops and to plan trips starting where you are. Nearby stops are worked out on your phone. When you plan a trip, the start and destination coordinates are sent to our server to calculate bus options. They aren't saved to any database or linked to you; like every request, they can appear in short-lived server logs (kept a few days) used only to fix problems. We don't keep a history of where you've been.

Bus arrival alerts

If you set an alert, our server stores the bus trip, the stop, and your device's push notification token until the alert is sent, cancelled, or expires (at most 2 hours). Notifications are delivered through Google Firebase Cloud Messaging and Apple Push Notification service.

Shared trip links

A shared link contains only the bus trip and the stop you're travelling to, and it expires after 4 hours. Anyone with the link sees the bus's position from Cornwall Transit's feed. The link never includes your phone's location.

Saved stops and settings

Saved stops, recent destinations, language and theme are stored only on your device.

Our servers

The app's server runs on Cloudflare. Like any web service, it briefly processes standard request information (such as IP address) to deliver responses and keep the service secure. We don't use this to identify or profile you. Bus data comes from Cornwall Transit's public real-time feed; maps use OpenStreetMap; address search uses an OpenStreetMap-based geocoder, which receives the text you type.

Children

The app doesn't knowingly collect personal information from anyone, including children.

Contact

Questions or requests: info@busapp.ca.